top of page
Our Programme
-
One-to-one counselling tailored to each client's needs.
-
12 x 45-minute sessions via Zoom or Google Meet. Usually once per week.
-
Available throughout the year with flexible scheduling.
-
Clients will be seen within seven days of referral.
-
Counsellors hold BSc/MSc in Psychology, and are intensively trained by us in cognitive behavioural therapy (CBT), acceptance and commitment therapy (ACT), interpersonal therapy (IPT), and motivational interviewing (MI).
How it Works
Referral Criteria
Can Help With
Procrastination / Unhealthy Habits
Excluding acutely life-threatening addictions (e.g. heroin).
Building Healthy Lifestyle
Diet / Exercise / Sleep.
Stress
Acute and chronic stress (e.g., relationships / major life transitions).
Depression / Anxiety / Phobias
From mild, temporary feelings to clinically diagnosable conditions.
Cannot Help With
Mental Health Crisis
Immediate risk of self-harm, suicide, or harming others requiring urgent help.
Specialist Support
For example, OCD, PTSD, personality disorders, psychosis, etc. Clients with these diagnoses can still sign-up if not seeking specialist support specifically.
Medical Support
Clinical diagnoses, assessments, medications, or certifying evidence.
Safeguarding Cases
Active abuse, crimes, or radicalisation that require help from local authorities.
If you accidentally refer clients that we cannot support, we will:
-
Inform you immediately
-
Follow any protocols you have in place
-
Provide temporary support while we await further guidance
The Numbers
4.7 out of 5
Mean session rating in 2023
100+
Positive Reviews
Since January 2023
3 days
Wait for first appointment
Forecast for January 2024
The Numbers
4.7 out of 5
Mean session rating in 2023
100+
Positive Reviews
Since January 2023
3 days
Wait for first appointment
Forecast for January 2024
How it Works
Client Journey
1) Referral
-
Email your clients with your special link to our sign-up form
-
​Your clients complete our 5-min form to find out if they're eligible​
2) Triaging
-
Sign-ups are reviewed within 3-7 days
-
Clients are matched with counsellors
-
The counsellor reaches out within 24 hours via email
3) First Session
-
Meeting via Zoom/Google Meet
-
Together, the client and the counsellor decide on an initial plan
-
Client rates session out of five
4) Ongoing Sessions
-
The client updates the coach on their week and progress
-
Therapy techniques interweaved in natural conversation
-
Client rates session out of five. Clinical questionnaires for assessing progress
5) Last Session
-
The client and the counsellor plan strategies to maintain progress
-
Additional sessions may be offered. Otherwise, a final questionnaire is taken to appraise the improvement
-
We regularly update you with key statistics (e.g., retention) or findings
Key Statistics
4.7 out of 5
Mean session rating from 2023
500+
Past Clients
From February 2023
89%
Reduction in Wait-Time
Compared to NHS Talking Therapies
How it Works
Past and Present Collaborators
We were part of the World Health Organization's Technical Working Group on Ukraine.
We translated proven treatments into Ukrainian in the first few months of the Russian invasion.
bottom of page